Shipping policy
Age Restriction
You must be 21 years of age or older to purchase Kratom from our store.
Shipping Restrictions
Due to local laws and regulations, we do not ship Kratom products to the following U.S. states, cities, or counties:
- States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
- Florida: Sarasota County
- California: San Diego, Oceanside
- Illinois: Alton, Jerseyville, Edwardsville County
- Mississippi: Columbus, Union County
- Louisiana: Ascension Parish, Franklin, Rapides Parish
Orders placed from these restricted areas will be automatically canceled.
Order Processing Time
Orders are typically processed and shipped within 2–3 business days.
Please note:
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During high-demand periods, processing times may be extended.
- Pre-order items will ship based on the estimated availability date listed on the product page.
Shipping Rates & Delivery Estimates
Shipping and handling charges are calculated at checkout based on your shipping address and selected delivery method.
Please ensure all provided shipping information is accurate to avoid delays.
Order Confirmation & Tracking
Once your order is packed and ready to ship, you'll receive a confirmation email that includes your tracking number.
Make sure your email address is correct at checkout to receive updates.
Customs, Duties & Taxes
7-Star is not liable for any customs charges, import duties, or local taxes that may apply to your shipment. These are the sole responsibility of the buyer.
Shipping Damage Claims
We carefully inspect and package every order before dispatch. However, if your package arrives damaged, you must report the issue within 48 hours of delivery by contacting support@pure7Star.com. Be sure to include clear photos of the damage for prompt assistance.